NBS Equipment Service Plans:
Protect Your Investment

NBS offers three service options to keep your equipment up and running, and your research and production schedules on track. We can accommodate virtually any budget, through a choice of extended warranty and preventive maintenance contracts, or on-call service.

What We Provide

• Electrical, electronic and mechanical safety checks
• Problem analysis, complete functional check-up and testing of all systems
• Functional checks and calibration of sensors and instrumentation

Why Choose NBS

• Our staff of experienced service professionals is the largest and best-trained in the industry
• Our extensive parts inventory is strategically located around the country for rapid response to your needs
• Our new, improved computerized system for service scheduling permits quality service from coast to coast
• We provide a 20% discount on parts with preventive maintenance contracts & discounts for multiple items under contract.
  

Extended Warranty

This plan is a one-year extension of the original equipment warranty, and includes parts and labor as needed.

Which Equipment is Covered? All NBS Products.

Length of Contract: Twelve months after the expiration of your original warranty.

When to Purchase: At the time of your equipment purchase.

Special Discounts: Ask your NBS sales representative for a quote.

Service Contracts

Service contracts are designed to keep NBS equipment in top-running condition.

Which Equipment is Covered? Preventive maintenance is available for fermentation and cell culture equipment as well as freezers, CO2 incubators, media prep, centrifuges and shakers.

For How Long? Twelve months.

When to Purchase: Any time, products may be subject to NBS’ equipment inspection and mutual acceptance.

Three Plans to Choose From:

• Plan 1: Covers all parts and all labor required with unlimited visits.
• Plan 2: Two visits per unit and 20% discount on any parts required for service repair.
• Plan 3: Customized service contracts to meet your individual service needs. Discounts are available when service contract consists of two or more NBS products.

Repair Service On-Call

NBS also offers on-call repair service — no contracts needed!

To request service or further information on any of our service plans, in North America, simply call our Customer Service Department at 800-631-5417, 8:15 - 6:00 pm Eastern Time; Elsewhere, contact your local NBS service office. Or submit a Service Request.